IT operation management - A systematic literature review of ICIS, EDOC and BISE

IT Operation Management (ITOM) observes IT Services and the IT Infrastructure. The field of IT Operation Management is a well explored research area and also well applied by practitioners. We provide a systematic literature review in the field of IT Operation Management. We concentrated on the two conferences ICIS and EDOC and on the BISE journal between the years 2005 and 2012. The paper will show who is active in this research area, what topics are investigated, what research approaches are used, and what kind of IT Operation Management approaches can be distinguished.